Lakshmikanth Balasundaram

Exploring the Cutting-Edge at CTO Talk 2024

This past weekend, I had the incredible opportunity to attend CTO Talk 2024 in Chennai, an event that brought together some of the most innovative minds in the tech industry. It was an inspiring and insightful experience, offering a deep dive into the latest trends shaping the future of AI,

privacy

How to Disable Voice and Video Activity in Google: A Step-by-Step Guide

Take control of your privacy by disabling voice and video activity tracking in your Google account. This guide shows you how to stop Google from recording your voice and pausing YouTube history, ensuring your data stays private while balancing service convenience.

engineering

Top Engineering Blogs you should follow in 2024

As an engineer, staying updated with the latest trends, insights, and innovations is crucial for our professional growth. Over the years, I've found immense value in a handful of engineering blogs that have significantly enriched my knowledge and skills. Today, I'm excited to share these gems

Don't Give Up: Persistence Pays Off!

In the bustling world of technology, where innovation is the norm and change is constant, the journey to success is often fraught with challenges. As a member of the tech community, I've learned firsthand the importance of persistence—a lesson that transcends coding languages and software frameworks. It&

career

Pluralsight and KodeKloud's Free Week of Premium Courses

Are you looking to enhance your career with new skills and knowledge? Pluralsight and KodeKloud are currently offering a free week of premium courses, and I wanted to share this opportunity with you. As someone who's always looking for ways to improve, I think this offer is too

OpenAI

OpenAI's ChatGPT Plugin Framework - Future of Customer experience

OpenAI has just announced an exciting new development in the world of ChatGPT. The platform will now support plugins, opening up a world of possibilities for developers to personalize customer experiences in innovative new ways. Currently in alpha release, this new feature allows developers to build plugins that leverage the

CCaaS

The Compelling Business Case for CCaaS Over Traditional Enterprise Solutions

In today's fast-paced and highly competitive business environment, companies are constantly seeking ways to improve customer experience, streamline operations, and reduce costs. Contact centers play a critical role in achieving these objectives. As businesses consider their options, many are turning to Contact Center as a Service (CCaaS) solutions

ChatGPT Featured

Building a Voice AI Bot with ChatGPT and Twilio

In today's digital age, customers demand personalized and seamless experiences across all channels. With the rise of voice assistants such as Alexa and Google Assistant, it's no surprise that voice-enabled customer service is becoming increasingly popular. Building a voice AI bot can be a game-changer for

OpenAI

LinkedIn bio generator using OpenAI GPT-3

Have you ever wished there was an easier way to create a personalized and effective LinkedIn bio? Thanks to recent advancements in natural language processing technology, it's now possible to generate high-quality text with just a few simple inputs. As a side project, I wrote LinkedIn bio generator,

react

React - Uncaught reference: process is not defined

Recently, I started getting the error process is not defined in the react project. It is really annoying as I have to refresh the browser to view the code changes.

react

React Higher-Order Components

A higher-order component (HOC) is an advanced technique in React for reusing component logic. Simply, a higher order component is a function that takes a component and return a new component. To understand this better, we will take authentication example. Our use case is that users are allowed to visit

React Router - Animated Transitions

In this article, I will show you how to do animated transitions using react-router and react-transition-group libraries and the solution for the common mistake. Here is the sample application with animated transitions below React Router TransitionsIn this sample application, I used <TransitionGroup> and <CSSTransition> for animation.

react

Top 5 animation libraries for react

In order to improve user experience, we need to add various effects to the UI elements in the web application. In this article, I will share top 5 animation libraries that can be used in your react project. * React Transition Group [https://reactcommunity.org/react-transition-group/] - provides simple components to

FlowMaker - Free Online Diagramming tool

Today, I launched free online flow chart diagramming tool at https://flow.lakshmikanth.com Initially, it was developed for internal use at ContactWise (and to extend functionalities of our no code platform). During development, we realised that this can be stand-alone tool and can help architects, freelancers, developers to develop

docker

Deploy MongoDB on Docker

For development and testing purpose, we have been using MongoDB container image on docker. For load testing, it simplifies as we can spawn new database with seed data easily. Follow this article to deploy MongoDB instance on a docker container Prerequisites -------------------------------------------------------------------------------- * A user with Administrator privileges (in Mac, sudo

git

Use VS Code as Git editor, difftool and mergetool

Recently, I started using git from command line instead of git UI tools (Visual Studio and JetBrains) and loved it. However, find it difficult to use vim or nano editor to view differences especially during conflict resolution tasks. To manage this, I configured VS Code as default editor for git.

Cloud-Computing

Cloud Computing - IaaS, PaaS and SaaS

This article is second part of three part series of cloud computing. In this series, I will cover the following topics * What is cloud computing? [https://www.lakshmikanth.com/what-is-cloud-computing/] * Types of cloud computing? [https://www.lakshmikanth.com/what-is-cloud-computing/] * Different types of cloud service models (IaaS, PaaS and SaaS) -

Cloud

Cloud Computing

Cloud computing is the on-demand delivery of computing resources

General

Founded ContactWise

In the last 2 weeks, I migrated my blog from self hosted wordpress to managed Ghost blogging platform. Looking back at the blog, it is nearly 4 years since my last post and humbled to see subscribers list grow by 100% every year. Wow..time really flies I am excited

Genesys

Genesys Interaction Workspace - Enable debug log

How to enable logging in interaction workspace? -------------------------------------------------------------------------------- In Genesys interaction workspace, logging is disabled by default for security purpose. You can enable logging by setting option ‘security.enable-debug-information’ to ‘true’ How to access interaction workspace logs? -------------------------------------------------------------------------------- To access log folder, follow the steps below * From the menu bar,

Genesys

Genesys URS report_targets : Why is it useful but should not use it?

In some cases, we want to understand the routing decision by URS, especially if an interaction is queued for multiple targets like agent groups. In this post, you will learn about ‘report_targets’ option, how it works and recommended way to use it in production environment. From version 7.x

How to

How do I change my own password in Windows 2012 RDP session?

We recently migrated our servers to Windows 2012 and it doesn’t have windows security option to change your password (like in Windows 2008). In this post, I will explain two options to change password in Windows 2012 on RDP session Option 1 : Change password in Remote Desktop Session (RDP)

Alerts

WatchDog - Tool to monitor file changes

WatchDog is simple windows service application to monitor file changes and send email alerts in local server. Main purpose of the application is to alert Consultants & IT administrators about accidental changes in configuration files. Installation -------------------------------------------------------------------------------- Pre-reqs: * .NET Framework 4.5.2 * User with Administrator priviliges Installation Procedure -----------------------------------------------------------------------

Genesys

Exporting a Genesys Routing Strategy

Export Genesys Routing Strategy as Package -------------------------------------------------------------------------------- * In the Strategies List, select the name of the strategy that you want to export. * Select Export To File from the File menu or press CTRL+E. * The Export of strategy <strategy name> dialog box opens. * Navigate to the folder in

How to

Simple SFTP Server Tool for testing and development

Here is the simple SFTP Server for lab testing purpose. It is light-weight, simple and easy to use. Like all other tools from me, just unzip and run it in your server or desktop. Getting Started -------------------------------------------------------------------------------- * Download and unzip file from dropbox here [https://www.dropbox.com/sh/gh42x5vxaq0owdx/