Avaya CCE and AES Compatability Chart

Many of you have requested for Avaya CCE and AES Compatability chart through email. Here is the chart for your reference

CCE 2.0.x

CCE 2.1

CCE 2.1.1

CCE 3.0.x

CVCT 3.x to 11.x with CVCT Client

Y

Y

Y

N

Avaya CT 1.3 with Avaya CT Client 1.3

Y

Y

Y

N

Avaya CT 1.3 with AES Client 3.1.1

Y

Y

Y

Y

AES 3.0 with Avaya CT Client 1.3

N

Y

Y

N

AES 3.0 with AES Client 3.1.1

N

Y

Y

Y

AES 3.1 with Avaya CT Client 1.3

N

N

Y

N

AES 3.1 with AES Client 3.1.1

N

N

Y

Y

AES 4.0 with Avaya CT Client 1.3

N

N

Y

N

AES 4.0 with AES Client 3.1.1

N

N

Y

Y

AES 4.1 with AES Client

N

N

Y

Y

AES 4.2 with AES Client

N

N

Y

Y

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Comments: 4

  1. sathez.s November 19, 2008 at 5:57 am Reply

    Hi,
    what are the benefits of AES server, and who is it Interacting with IVR whether any separate protocol is there can u plz explain me whatare thing is happening between ACD and IVR and then how to interface AES with IVR.
    thanks in advance

    Regads
    sathez

  2. Lakshmikanth November 19, 2008 at 9:17 am Reply

    Sathez,

    Application Enablement Services (AE Services) is a software platform that leverages the capabilities of Avaya Communication Manager. AES provides an enhanced set of Application Programming Interfaces (APIs), protocols, and web services that expose the
    functionality of Avaya Communication solutions to corporate application developers, third-party independent software vendors, and system integrators.

    Typically, popular IVR products provide drivers to integrate with Avaya CM. For example, Avaya provides “VESP” drivers to integrate their IVR products with Avaya IC and CM. Genesys provides IVR drivers specific to the IVR Vendors.

    Unless you are developer using AES SDK, you will implement the required driver softwares and use the method calls exposed by them.

    Regards,
    Lucky

  3. Lakshmikanth November 19, 2008 at 9:17 am Reply

    Sathez,

    Application Enablement Services (AE Services) is a software platform that leverages the capabilities of Avaya Communication Manager. AES provides an enhanced set of Application Programming Interfaces (APIs), protocols, and web services that expose the
    functionality of Avaya Communication solutions to corporate application developers, third-party independent software vendors, and system integrators.

    Typically, popular IVR products provide drivers to integrate with Avaya CM. For example, Avaya provides “VESP” drivers to integrate their IVR products with Avaya IC and CM. Genesys provides IVR drivers specific to the IVR Vendors.

    Unless you are developer using AES SDK, you will implement the required driver softwares and use the method calls exposed by them.

    Regards,
    Lucky

  4. sathez.s November 20, 2008 at 3:41 am Reply

    lucky,
    thank you very much.

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