Monthly Archives: January 2009
Configure SCS to use SMTP for sending emails
In last week, I received nearly 10 queries from users to configure SCS to use SMTP to send emails. It… Continue reading »
How to find DBID of Applications in Genesys?
In Genesys, you need to know DBID of applications to configure alarms/blocking logs from Message Server. Ever wondered to find… Continue reading »
How to find DBID of Applications in Genesys?
In Genesys, you need to know DBID of applications to configure alarms/blocking logs from Message Server. Ever wondered to find… Continue reading »
How to open the second interaction automatically?
An interesting problem & solution again.. In Genesys Outbound Dialer solution, if the agent is doing post call work in… Continue reading »