Values of GSW_STAT_EVENT in log file

Last week, customer reported an issue ‘Campaign Callback rescheduled call details are missing’ in the canned reports. After few hours of log analysis, it seems to be a defect in Genesys Dialer (OCS) and raised SR with support team.

  I found this tabular list very useful while debugging reports for dialer solution and hope you will find it useful too

 CampaignActivated = 1,

CampaignDeactivated = 2,

DialingStarted = 3,

DialModeChanged = 4,

DialingStopped = 5,

WaitingAgentStart = 6,

WaitingAgentOver = 7,

WaitingPortsStart = 8,

WaitingPortsOver = 9,

WaitingRecordsStart = 10,

WaitingRecordsOver = 11,

SystemErrorStart = 12,

SystemErrorOver = 13,

CallCompleted = 14,

LeadProcessed = 15,

CallbackScheduled = 16,

CallbackCompleted = 17,

CallbackMissed = 18,

AgentError = 19,

RecordScheduled = 20,

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Values of GSW_STAT_EVENT in log file

Last week, customer reported an issue ‘Campaign Callback rescheduled call details are missing’ in the canned reports. After few hours of log analysis, it seems to be a defect in Genesys Dialer (OCS) and raised SR with support team.

  I found this tabular list very useful while debugging reports for dialer solution and hope you will find it useful too

 CampaignActivated = 1,

CampaignDeactivated = 2,

DialingStarted = 3,

DialModeChanged = 4,

DialingStopped = 5,

WaitingAgentStart = 6,

WaitingAgentOver = 7,

WaitingPortsStart = 8,

WaitingPortsOver = 9,

WaitingRecordsStart = 10,

WaitingRecordsOver = 11,

SystemErrorStart = 12,

SystemErrorOver = 13,

CallCompleted = 14,

LeadProcessed = 15,

CallbackScheduled = 16,

CallbackCompleted = 17,

CallbackMissed = 18,

AgentError = 19,

RecordScheduled = 20,

(Visited 1 times, 1 visits today)

Leave a Reply

Your email address will not be published. Required fields are marked *