OCS Call Result – Enumeration Values

Call Result Enumeration

Description

Abandoned

21

Agent CallBack Error

47

All Trunks Busy

10

Answer

33

Answering Machine Detected

9

Bridged

31

Busy

6

Call Drop Error

42

Cancel Record

52

Cleared

19

Conferenced

2

Consult

24

Converse-On

30

Covered

29

Deafened

49

Dial Error

41

Do Not Call

51

Dropped

26

Dropped on No Answer

27

Fax Detected

17

Forwarded

23

General Error

3

Group Call Back Error

48

Generated by OCS internally when a call record is rescheduled according to a “Campaign Callback” request from the desktop application; however,
OCS cannot find an available agent to receive the callback record.

Held

50

No Answer

7

Ring without answer at destination.

No Dial Tone

35

No Established Detected

38

No Port Available

44

No Progress

36

No Ring Back Tone

37

NU Tone

34

Ok

0

Call result is unset; that is, the call record has not
been dialed.

Overflowed

20

Pager Detected

39

PickedUp

25

Queue Full

18

Redirected

22

RemoteRelease

5

Silence

32

SIT Detected

8

SIT IC(Intercept)

13

SIT Invalid Num

11

SIT NC (No Circuit)

15

SIT RO (Reorder)

16

SIT Unknown Call State

14

SIT VC (Vacant Code)

12

Stale

46

Call result is marked as Stale in the following
scenario:
1. The following timer has expired:
stale_clean_timeout
2. OCS marks the call result as Stale if an
outbound call was transferred from:
• a queue to a DN which is either not registered
for OCS or does not have a logged in agent.
• an agent in an outbound campaign to a DN
which is not registered for OCS.

Switch Error

43

System Error

4

Transfer Error

45

Transferred

1

Unknown Call Result

28

Default. All records should be set to this call result
before starting a campaign.

Wrong Number

53

Intended person cannot be reached at this number.
This call result is sent by the desktop application
and is not detected by the dialer

Wrong Party

40

Call is answered but by a wrong party; this call
result is sent by the desktop application and not
detected by the dialer.

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