Monthly Archives: January 2013

Configure default IVR profile

January 27, 2013 No comments

  It is best practice to configure default IVR profile in GVP environment, in case, if your regular DN-Profile mapping… Continue reading »

Easy way to find default routed calls in URS log

January 8, 2013 No comments

Whenever URS default routes calls, it will be logged with ‘EventRouteUsed(strange)’ You can simply search for this string to identify… Continue reading »

Genesys – Deleting Log records from log database

January 7, 2013 No comments

As we all know, Genesys applications can be configured to store log records in database. Unfortunately, there is no automatic… Continue reading »