Monthly Archives: January 2013
Configure default IVR profile
It is best practice to configure default IVR profile in GVP environment, in case, if your regular DN-Profile mapping… Continue reading »
Easy way to find default routed calls in URS log
Whenever URS default routes calls, it will be logged with ‘EventRouteUsed(strange)’ You can simply search for this string to identify… Continue reading »
Genesys – Deleting Log records from log database
As we all know, Genesys applications can be configured to store log records in database. Unfortunately, there is no automatic… Continue reading »