Genesys Pulse – CCPulse Lite – Bespoke version

In my previous project, customer would like to have thin client application – minimized version of CCPulse – for agents and supervisors to view current queue status and agent state. This was required to minimize queue time especially while doing internal transfers and improve customer experience.Using dashboard application, agent can view queue status and agent status (‘Presence’ or ‘Search’ tab) before initiating transfer and without any doubt, improved customer experience immensely.

So, I developed application using ASP.NET, WCF and Genesys Platform SDK and really happy about it. Had few challenges in supporting different browser versions and security policies within the organisation but it went well at the end.

You can see the demo of the application below and it is actually hosted in Windows Azure with Genesys Stat Server simulator.

Note : It is working version and you can actually select different themes and tabs. Depending on your network connection speed, it may take upto 1 minute to load application.

(Visited 20 times, 1 visits today)

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Comments: 3

  1. Satish KA March 11, 2014 at 2:45 am Reply

    Nice innovation Lakshmi ! Iam liking it

  2. imfak1 July 31, 2014 at 11:48 am Reply

    How to use this.. do you have a download link for this bro.

  3. Eder Carneiro July 24, 2017 at 3:38 pm Reply

    Can we have access to the code ?

Leave a Reply

Your email address will not be published. Required fields are marked *

Genesys Pulse – CCPulse Lite – Bespoke version

In my previous project, customer would like to have thin client application – minimized version of CCPulse – for agents and supervisors to view current queue status and agent state. This was required to minimize queue time especially while doing internal transfers and improve customer experience.Using dashboard application, agent can view queue status and agent status (‘Presence’ or ‘Search’ tab) before initiating transfer and without any doubt, improved customer experience immensely.

So, I developed application using ASP.NET, WCF and Genesys Platform SDK and really happy about it. Had few challenges in supporting different browser versions and security policies within the organisation but it went well at the end.

You can see the demo of the application below and it is actually hosted in Windows Azure with Genesys Stat Server simulator.

Note : It is working version and you can actually select different themes and tabs. Depending on your network connection speed, it may take upto 1 minute to load application.

(Visited 1 times, 1 visits today)

Tagged: , ,

Comments: 3

  1. Satish KA March 11, 2014 at 2:45 am Reply

    Nice innovation Lakshmi ! Iam liking it

  2. imfak1 July 31, 2014 at 11:48 am Reply

    How to use this.. do you have a download link for this bro.

  3. Eder Carneiro July 24, 2017 at 3:38 pm Reply

    Can we have access to the code ?

Leave a Reply

Your email address will not be published. Required fields are marked *