Genesys CCPulse – How to send email notification?

  • Create threshold using Genesys CCPulse threshold wizard
  • Download ‘vbSendEmail.dll’ from and copy it in CCPulse+ folder (typically, ‘GCTI\CCPulse+’)
  • Using command prompt, navigate to CCPulse+ folder and register dll using the following command

regsvr32 vbSendMail.dll

  • Create action script as below


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Comments: 7

  1. Genesys - Customize log events September 24, 2014 at 9:53 pm Reply

    […] Even though, 20003 log level message is ‘INTERACTION’ level logging, it will be reassigned dynamically and sent to Message server to store it in log database. For customer notification, I configured alarm condition for this log event and send email notification ( […]

  2. Martin Fiorito December 18, 2015 at 3:15 pm Reply

    Hi, its not working 🙁

    • blakshmikanth December 18, 2015 at 4:13 pm Reply

      Are you trying in Windows 2003 or Windows 2008/2012?

      • Martin Fiorito December 18, 2015 at 4:36 pm Reply

        I solved it, the problema was my exchange server =P. Thanks for the code !

        • blakshmikanth December 18, 2015 at 4:40 pm Reply


        • Remus Adrian Anghelescu May 20, 2017 at 2:35 pm Reply

          Helo can you tell me what was the problem? what you did actually?
          Thank you in advance!

  3. Sateesh Mishra June 14, 2016 at 6:20 am Reply

    Hi Lakshmi !

    Please give some tips and idea to read t-server and URS logs.

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