Monthly Archives: May 2014

CCPulse – Very powerful but less popular feature

Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion,… Continue reading »

Virtual Queues and Clear Target Option

In this post, we will see what clear target option is and how it impacts call routing and reporting. What… Continue reading »

How Virtual Queue works?

What is Virtual Queue? Virtual Queue is a logical queue where an interaction is queued if the target is not… Continue reading »