Monthly Archives: May 2014
CCPulse – Very powerful but less popular feature
Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion,… Continue reading »
Virtual Queues and Clear Target Option
In this post, we will see what clear target option is and how it impacts call routing and reporting. What… Continue reading »
How Virtual Queue works?
What is Virtual Queue? Virtual Queue is a logical queue where an interaction is queued if the target is not… Continue reading »