Monthly Archives: April 2017
Genesys URS report_targets : Why is it useful but should not use it?
In some cases, we want to understand the routing decision by URS, especially if an interaction is queued for multiple… Continue reading »
Sharing my experiences, tips & tricks in Genesys, Avaya, Lync and Cloud
In some cases, we want to understand the routing decision by URS, especially if an interaction is queued for multiple… Continue reading »