lakshmikanth - Lakshmikanth Balasundaram (Page 3)

Link ‘ConnID’ with Interaction Id in Infomart

In Genesys environment, most of us are still used to track call information using Connection Id (ConnID). However, Genesys Infomart (GIM), core subject areas are linked with interaction id and this post will help you to get interaction id using connid or vice versa. To get interaction id using conn

How to

Batch file to delete files older than X days

Quite often, we have an requirement to delete old log files and used powershell scripting in my previous project. With this customer, they are still with Windows 2003 and have to use batch file to achieve the same. FORFILES /p "E:\logs" /s /m *.* /d -3 /c "

How to

How to generate file name with timestamp in windows batch file?

Recently, we had requirement to generate unique file name to transfer data to another DC in an encrypted format from Windows 2003 server. As a POC and to keep costs down, we decided to use windows batch file scripting to do this. We suffixed data file name with timestamp to

Security

Public Key Authentication–What it is and how to use it?

What it Public Key Authentication? Public Key Authentication (PKA) is more secure way to authenticate to a server than using passwords. Using username/password authentication method, you prove your identity using password but if the server is hacked, an attacker can learn your password. Public Key Authentication solves this problem.

Log Database

Purge log records–excluding audit level logging

Some time back, I wrote blog to delete log records older than 15 days from Genesys log database (here [http://ccxps.blogspot.co.uk/2013/01/deleting-log-records-from-log-database.html] ) From our support team, we had request to delete log records older than 15 days but want to retain audit level logging

ADDP

How to configure ADDP between SCS and LCA ?

In our environment, we started experiencing false disconnects and failovers of Genesys components. From analysis, I found that due to increased network activity from other projects, we are experiencing temporary delays and have to reconfigure timeout settings. Although ADDP settings between LCA and SCS was available in previous versions, Genesys

Archiver

Zipper– Log Archiver tool

Zipper is log archiving utility that compresses and archives application log files. I developed it to use it to archive Genesys application logs but can be used for other application logs, as well. Why we need zipper utility? -------------------------------------------------------------------------------- Have you ever heard these conversations from your support team? ‘We

CCPulse

Genesys CCPulse - How to send email notification?

* Create threshold using Genesys CCPulse threshold wizard * Download ‘vbSendEmail.dll’ from http://www.freevbcode.com/ShowCode.Asp?ID=109 and copy it in CCPulse+ folder (typically, ‘GCTI\CCPulse+’) * Using command prompt, navigate to CCPulse+ folder and register dll using the following command > regsvr32 vbSendMail.dll * Create action script as

CCPulse

Genesys Pulse - CCPulse Lite - Bespoke version

In my previous project, customer would like to have thin client application – minimized version of CCPulse – for agents and supervisors to view current queue status and agent state. This was required to minimize queue time especially while doing internal transfers and improve customer experience.Using dashboard application, agent can view

Default Routing

Tool to find default routed calls

In our environment, I found that everyday we were having small percentage of calls getting default routed. But how do you find these calls, identify issues and provide better customer service? My search for existing tool was in vain and decided to develop it on my own (Genesys Platform SDK

Mac

How to uninstall applications in MAC?

Uninstalling applications in mac is very different than windows. Although, in most cases, simply deleting application to trash, it may leave preferences and application files – depending on your application, it may be few KB to GB size, you may want to completely remove application and all associated files. To manually

Know which process locked a file

Due to ICON issue, I need to unlock .pq file and want to ensure that it is not locked by any other process. SysInternals tool (Process Explorer) is really helpful to find which processes are having lock on the file * Download process explorer fromMicrosoft Site [http://technet.microsoft.com/en-us/

Important Icon Alarms

I listed important ICON alarms below to be configured in every environment to reduce data loss for reporting application Detect Event Alarm Condition Description09-25005ICON_DATABASE_QUEUE_ERROR Database queue [ID]: database error received: status [errnum], description: [errtxt] [ID] Identifier of the database queue. One of the following values: CFG, GCC,

ICON Stopped writing to IDB

In our environment, ICON stopped writing interaction data to database and noticed following error in interaction server logs Std 25024 ICON cannot preserve or store the data: ‘[SQLITE] Error This can happen due to various reasons and listed different scenarios below [SQLITE] Error [1], text [SQL logic error or missing

Synchronize Configuration DB for ICON Datasource

This is interesting and saved hours for me. During migration or upgrade of ICON components, as ICON application is not running, it will not be collecting configuration changes from the environment. So, once the installation is completed, we need to resync configuration database for accurate reporting. Follow the below procedure

How to find port number of SQL Server instance?

* Click Start > All Programs > Microsoft SQL Server > Configuration Tools >SQL Server Configuration Manager * Go to SQL Server Configuration Manager > SQL Server Network Configuration > Protocols for * Right Click on TCP/IP and select Properties [http://2.bp.blogspot.com/-grmoPvzT6L0/UjcSbMB6DTI/AAAAAAAAAGw/y53N9-AB8Kk/s1600/Protocol+

PDF Reader

I always wanted to develop my own PDF reader so that I can organize all product manuals inside application, which will make it easy to browse/search with titles. Well, I took first step towards this and developed PDF reader application, as below [http://lh3.ggpht.com/-DxctlnVKRAI/Ubife9KvstI/AAAAAAAAAD0/

PDF Reader

I always wanted to develop my own PDF reader so that I can organize all product manuals inside application, which will make it easy to browse/search with titles. Well, I took first step towards this and developed PDF reader application, as below [http://lh3.ggpht.com/-DxctlnVKRAI/Ubife9KvstI/AAAAAAAAAD0/

How to create dump file for process using Dr.Watson utility?

This article describes how to create dump file for process using dr.watson utility * Verify the PID of the service or process from Task Manager. * Click the Processes tab. [http://lh3.ggpht.com/-5kE7w_tgPKg/UZtzDElX6FI/AAAAAAAAADI/UGUiB0v9kXo/s1600-h/SNAGHTMLc88ad5%25255B4%25255D.png] * If you do not have a PID

Configure default IVR profile

It is best practice to configure default IVR profile in GVP environment, in case, if your regular DN-Profile mapping is not happening. This post will explain step by step instructions to configure default profile * select your’ ‘tenant’ object – in most cases, it is ‘Resources’ – under Administrator –> Provisioning –> Tenants

Easy way to find default routed calls in URS log

Whenever URS default routes calls, it will be logged with ‘EventRouteUsed(strange)’ You can simply search for this string to identify call flows which resulted in default route or use ‘find in files’ option from text editor to calculate number of calls which were default routed.

Genesys

Genesys - Deleting Log records from log database

As we all know, Genesys applications can be configured to store log records in database. Unfortunately, there is no automatic maintenance option and have to purge data either manually or schedule script for this. Delete logs manually -------------------------------------------------------------------------------- You can use ‘Log Database Maintenance Wizard’ from Genesys SCI to maintain

Difference between SIP REFER and (RE)INVITE

What is this and when it is used? When I started working in SIP environment, it was confusing to me, as well. But after reading RFC3261, it became clear to me. Simply said, REFER method is used for transferring a call and INVITE is used to change session media information.

How to enable logging in Genesys Administrator?

Genesys Administrator tracing can be enabled by changing the following in the section (of Web.Config): > to: For the above changes to take effect, you need to logout and login. You can now see file “galog.log” will be created in the same installation path as Genesys Administrator

C# Tutorial for absolute beginners

If you are new to programming and want to learn C#, you can learn programming fundamentals here [http://channel9.msdn.com/Series/C-Sharp-Fundamentals-Development-for-Absolute-Beginners] . Very good resource for new learners… Stay tuned on Channel 9, as they promised to add concepts applicable to video games, mobile and client application.