lakshmikanth

Delegates and Events

Oh…spent lot of time trying to pass values between Parent and Child forms. It is much needed for my SoftPhone application to keep track of call states across windows. Finally, I was able to achieve it using delegates and events (interesting concepts, though) To pass value from Parent (Form1)

Iterating through a Dictionary Object's Items in VB.NET

Good example for iterating through dictionary object… > Dim DictObj As New Dictionary(Of Integer, String) DictObj.Add(1, “ABC”) DictObj.Add(2, “DEF”) DictObj.Add(3, “GHI”) DictObj.Add(4, “JKL”) For Each kvp As KeyValuePair(Of Integer, String) In DictObj Dim v1 As Integer = kvp.Key Dim v2

How to attach Call Start time in the Routing strategy

This is only an example. You will need to test this to see if it satisfies your requirements… All variables in the example below are of type “Integer” (not Float) except for the “StartTime” variable in the example below which is of type String. A Multi-Assign object in the IR

How to detect socket disconnection in .NET?

After spending few days, finally able to figure socket disconnect detection in .NET 🙂 Public Shared Function IsConnected(ByVal socket As Socket) As Boolean Try Return Not (socket.Poll(1, SelectMode.SelectRead) AndAlso socket.Available = 0) Catch generatedExceptionName As SocketException Return False End Try End Function In Timer_tick event, keep

Using Log4Net

My search is to find simple way to use Log4Net in .NET application was futile. Finally, I decided to write sample code on my own 🙂 Step 1: Add reference to log4net.dll in your project (Project -> Add Reference -> Browse) Step 2: Add application configuration file (Project

Unable to find manifest signing certificate in the certificate store

While developing Softphone application using VS 2008, I moved a project from one computer to a different one. When I then tried to rebuild the solution I received the following error: “Unable to find manifest signing certificate in the certificate store” As I was sure that I wasn’t using

Unable to find manifest signing certificate in the certificate store

While developing Softphone application using VS 2008, I moved a project from one computer to a different one. When I then tried to rebuild the solution I received the following error: “Unable to find manifest signing certificate in the certificate store” As I was sure that I wasn’t using

Simulate Keystrokes using Win32 API (SendInput)?

Recently, I was modifying the old softphone source code (written in VB6) and encountered error using ‘SendKeys’ function. Sometimes, it sends multiple keystrokes for the same char resulting in application errors. Thought of using WinAPI’s to simulate keystrokes and got this one..works really well… Const KEYEVENTF_KEYUP = &

How to multiple selected items from List Box (VB6)?

Ever wondered how to remove multiple selected items from list box in VB6? Trick here is loop through listbox in REVERSE. Here is the sample and enjoy 🙂 Dim intCount As Integer For intCount = (lstSample.ListCount -1 1) To 0 Step -1 > If lstSample.Selected(intCount) Then > lstSample.RemoveItem

How to multiple selected items from List Box (VB6)?

Ever wondered how to remove multiple selected items from list box in VB6? Trick here is loop through listbox in REVERSE. Here is the sample and enjoy 🙂 Dim intCount As Integer For intCount = (lstSample.ListCount -1 1) To 0 Step -1 > If lstSample.Selected(intCount) Then > lstSample.RemoveItem

Agent Callback Error: Agent moved to another campaign

What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer.. Tested and found that OCS fails with Agent Callback error in this scenario 🙁 What can we do now? Fortunately, got workaround solution using treatments.. * Configured treatment for Agent Callback

Agent Callback Error: Agent moved to another campaign

What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer.. Tested and found that OCS fails with Agent Callback error in this scenario 🙁 What can we do now? Fortunately, got workaround solution using treatments.. * Configured treatment for Agent Callback

AutoCPA Call Progress test tool

Reference: http://www.dialogic.com/support/helpweb/dxall/iw1365.aspx Issue overview: The AutoCPA [http://www.dialogic.com/support/dld.aspx?id=iw1365] tool allows the testing and tuning of various call progress parameters outside of a production environment by using a set of recordings that represent a real site.

Tuning Call Progress Analysis (CPA) templates for Dialogic® JCT, DM3 and Host Media Processing (HMP)-based boards

Reference: http://www.dialogic.com/support/helpweb/dxall/tn924.aspx Summary: This technote provides instructions for modifying the Positive Answering Machine Detection (PAMD) and Positive Voice Detection (PVD) qualification template parameters on Dialogic® Springware, DM3 and Host Media Processing (HMP)-based boards in seeking higher successful PAMD and PVD rates.

Multi-channel Routing Vs Universal Routing

Multi-channel Routing sends incoming contacts to unique queues for each channel. For example, there is a separate queue for phone contacts, a queue for e-mail contacts, and a queue for chat or web contacts. Problem: With this approach the contact center agents & supervisors still need to investigate and manage

Add or Remove line numbers in Word Document

When I was preparing design document using templates, I found that having line number was useful, especially for review. Struggled a bit to set this using Office 2007, used Microsoft help to get these details…:-) 1. On the Page Layout tab, in the Page Setup group, click Line Numbers.

Call Results

OCS Call Result – Enumeration Values

Call ResultEnumeration Description Abandoned 21 Agent CallBack Error 47 All Trunks Busy 10 Answer 33 Answering Machine Detected 9 Bridged 31 Busy 6 Call Drop Error 42 Cancel Record 52 Cleared 19 Conferenced 2 Consult 24 Converse-On 30 Covered 29 Deafened 49 Dial Error 41 Do Not Call 51 Dropped

How to configure IVR Driver for HA solutions?

The Primary/Backup Config Server configuration is absolutely transparent for all client applications. When a client connects to Primary Config Server, it requests information if there is a Backup instance configured. If there is, the client (here IVR Driver) gets all necessary attributes, like Host and Port. When the Primary

Delete Old log files using VB6

VB6 Snippet to delete old log files Private Sub deleteOldFiles() Dim sFileName As String Dim sFileSplit() As String Dim sFileSpec As String Dim sDir As String Dim iCount As Integer Dim iCtr As Integer Dim dCompDate As Date Dim dFileDate As Date On Error GoTo errHandler sFileSpec = App.Path &

Write log using VB6

Function to write log file using Visual Basic 6 Private Sub writeLog(strMessage As String) Dim hFile As Long Dim sFolder As String Dim sFile As String Dim sDestination As String Dim sLog As String On Error GoTo errHandler hFile = FreeFile() sFolder = App.Path & “\logs” sFile = sFolder & “\Softphone.

How to load strategies in Extension?

To load strategies in extension, you need to configure strategy details manually for DN. Let URS_01 is our UR Server, 5001 is our DN and we would like to run our strategy ‘Sample’ on ‘ringing’ event. Here are the details for the same * Open DN 5001 and go to

How do we peg a VQ without going through a target?

Select VQ in target block with timeout of 0 and a dummy place selected for routing. Will get a peg on the VQ and the call will go out of the red port.

What is the best means to report on Voice Mails?

Regarding our conversation on monitoring and tracking your environment for voice mail calls, the most common approach is to place a virtual queue in front of VM target in strategy. When the interaction passes through the virtual queue to the VM DN, the event which takes place is EventDiverted. EventDiverted

How to enable longer call recordings in GVP ?

To enable longer call recordings in GVP, you need to change the configuration value in GVP and procedure is as follows: 1. Open IIS. 2. Right-click the server, and then select Properties. 3. Select the Enable Direct Metabase Edit check box, and then click OK. 4. Open the MetaBase.xml

Hyperion Installation issues with SQL Server 2005

During my current implementation, I faced issues in installing Hyperion with SQL Server 2005. Finally, figured out solution to install Hyperion with SQL Server 2005 In order to install Hyperion Repository on SQL Server 2005 Hyperion 8.5. (SP3) installer should be used as it contains updated MS SQL JDBC