lakshmikanth

How to access Java applications using Windows?

You can’t control Java applications directly using windows. However, you can use JAB (Java Accessibility Bridge) provided by Sun Microsystems to inspect Java application. You can download tools from Sun Website. Click the link below http://java.sun.com/javase/technologies/accessibility/docs/jaccess-1.2/doc/examples.html Thin

How to access Java applications using Windows?

You can’t control Java applications directly using windows. However, you can use JAB (Java Accessibility Bridge) provided by Sun Microsystems to inspect Java application. You can download tools from Sun Website. Click the link below http://java.sun.com/javase/technologies/accessibility/docs/jaccess-1.2/doc/examples.html Thin

Is GAD Supports Internet Explorer 7 (IE7)?

Typical question from customer for any Genesys upgrade. From release 7.6.001.11, GAD Supports Internet Explorer 7. * Microsoft Internet Explorer 7 is now supported. (ER#s 138027636, 149666751) Source: GAD 7.6 Release note from Genesys

How to determine which version of SQL Server 2005 is running

Whenever I raise SR with Genesys, they request for DB Version (exact version) to troubleshoot the problem. Here, I listed one easy way to find SQL Server 2005 version 🙂 To determine which version of Microsoft SQL Server 2005 is running, connect to SQL Server 2005 by using SQL Server Management

How to determine which version of SQL Server 2005 is running

Whenever I raise SR with Genesys, they request for DB Version (exact version) to troubleshoot the problem. Here, I listed one easy way to find SQL Server 2005 version 🙂 To determine which version of Microsoft SQL Server 2005 is running, connect to SQL Server 2005 by using SQL Server Management

CCpulse Thresholds and Actions - A simple workaround.

CCPulse is not as boring as CCplus you know? (Now C++ guys plz dont curse me 🙁 ) Its worth playing around… We will look at a small example which uses thresholds and actions.. The requirement is: CCPulse has a view which shows State of the agent. When agent in on state

CCPulse options in menu greyed out (disabled)?

When you try to access the options like threshold wizard, action wizard template wizard etc.. on CCPlulse menu bar, it may be disabled or greyed out. How to fix this? This is due to lack of permission. To fix this, goto the person’s properties in CME which you use

URS option on_route_error.. what it really does?

Option on_route_error defines what to do when an attempt to route a call resulted in an error, which is thrown by the Tserver to URS. If you are used to logs, you will find the EventError after RequestRouteCall. Possible choices include: default – Route the call to default destination

How to handle Abandoned calls?

Is your customer worried about increasing number of abandoned calls? No worry.. 🙂 You can handle the abandoned calls very well in Genesys. All you need to do is pay me some 100,000 £ (lol).. To handle abandoned calls you have to first create a strategy that would have the business

Attaching Record information to OCS Record History logging

Record History logging provides you with additional reporting options for calling lists. This logging process does not use database access to write logs; instead it uses flat (text) files that the customer defines. You can turn enable this logging for selective calling lists. How to configure Record history logging: * In

Values of GSW_STAT_EVENT in log file

Last week, customer reported an issue ‘Campaign Callback rescheduled call details are missing’ in the canned reports. After few hours of log analysis, it seems to be a defect in Genesys Dialer (OCS) and raised SR with support team. I found this tabular list very useful while debugging reports for

Configuring SQL Server Express 2005 for Remote Access

If you are getting errors connecting to SQL Server Express 2005 via remote client software and don’t have any problem connecting to it from the local machine, this post might be useful to you If you are getting the error messages listed below, then we might have solution for

Configuring SQL Server Express 2005 for Remote Access

If you are getting errors connecting to SQL Server Express 2005 via remote client software and don’t have any problem connecting to it from the local machine, this post might be useful to you If you are getting the error messages listed below, then we might have solution for

How do you configure ‘third party applications’ to be managed by Genesys?

You can monitor ‘third party applications’ like Tomcat in Genesys Management Framework. You need to configure new application object using ‘Third Party Application’ Template. To start and stop using SCI, please configure start and stop command in Annex tab of the application object To configure start command, Application –> Annex

How to avoid ‘Administrator’ access to supervisors?

In Genesys, if you are configuring non-agent, they are automatically added to the ‘Administrators’ access group. Many times, we have to configure Supervisors and would like to provide access to their agent group only. Prior to 7.6 version, it is achieved by creating new access group and removing the

How to avoid ‘Administrator’ access to supervisors?

In Genesys, if you are configuring non-agent, they are automatically added to the ‘Administrators’ access group. Many times, we have to configure Supervisors and would like to provide access to their agent group only. Prior to 7.6 version, it is achieved by creating new access group and removing the

How to enable Audit log feature in Genesys?

I have been asked many ‘how to’ questions by junior team members and thought that I will share it with everyone here.. You can enable ‘Audit logs’ in just three steps * Configure ‘Configuration Server’ to be managed by Management Framework. For assistance on configuring configuration server, please refer to post

Configure Configuration Server in CME

The Configuration Server Application object is preconfigured in the Configuration Database. You need to make the below changes in the Configuration Server Application in CME for Management Layer to control Configuration Server: 1. Open Configuration Manager aka CME 2. Create a ‘Host’ object for the computer on which Configuration Server

Genesys Certification – Consultant Inbound Voice

I am glad to inform you that I cleared Genesys certification with 90% :-). It was one of the tough exams which I faced so far. One need to have good understanding of Genesys Framework & Architecture and functions of each components. Most importantly, if you have at-least one implementation

Configure SCS to use SMTP for sending emails

In last week, I received nearly 10 queries from users to configure SCS to use SMTP to send emails. It is very simple and straight-forward configuration and requires restart of SCS Open or Create ‘mailer’ section in SCS and configure the following values * * smtp_host: host name of the SMTP

How to find DBID of Applications in Genesys?

In Genesys, you need to know DBID of applications to configure alarms/blocking logs from Message Server.  Ever wondered to find out DBID of the application… Here is the trick… Open configuration manager (CME) from command prompt, using the -d command line parameter. For example, “D:\GCTI\SCE.exe -d”

How to open the second interaction automatically?

An interesting problem & solution again.. In Genesys Outbound Dialer solution, if the agent is doing post call work in GAD and receives new outbound interaction, they are not getting any screen POP. Agent has to manually click the phone button to get the customer details.. Very annoying..isn’t

Infinite looping of interactions

Problem: In this scenario, chat requests are routed to agents perfectly fine. IRD trace view also confirms the same. But when the chat interaction is complete and ended, the same interaction pops up on agent’s screen. You may have to do all that is possible to stop it from

Infinite looping of interactions

Problem: In this scenario, chat requests are routed to agents perfectly fine. IRD trace view also confirms the same. But when the chat interaction is complete and ended, the same interaction pops up on agent’s screen. You may have to do all that is possible to stop it from

Rules Wizard bug in Avaya CCE

Avaya CCE Product team is identified a new bug in ‘Rules Wizard’ component  in version 3.0.3 update 01 and possible work-around solution for the same. When using the Rules Wizard to edit an existing rule, the end result may be the new rule appended to the existing rule