Blog Archives for category Avaya

Multi-channel Routing Vs Universal Routing

Multi-channel Routing sends incoming contacts to unique queues for each channel. For example, there is a separate queue for phone… Continue reading »

Rules Wizard bug in Avaya CCE

Avaya CCE Product team is identified a new bug in ‘Rules Wizard’ component  in version 3.0.3 update 01 and possible… Continue reading »

Rules Wizard bug in Avaya CCE

Avaya CCE Product team is identified a new bug in ‘Rules Wizard’ component  in version 3.0.3 update 01 and possible… Continue reading »

Avaya CCE and AES Compatability Chart

Many of you have requested for Avaya CCE and AES Compatability chart through email. Here is the chart for your… Continue reading »

Predictive outbound in Genesys(Avaya pbx)

Intended Audience: If you want to configure outbound in predictive mode in Genesys CTI and Avaya pbx. Prerequisites: Genesys framework… Continue reading »

CTI link bouncing

Yes.. This could be a rare scenario as you think. But if you have used T-server with switch simulator,chances are… Continue reading »

Avaya Vs Genesys

Having worked in both Avaya Interaction Center (AIC) and Genesys, I would like to compare them. Please note that these… Continue reading »

Avaya Vs Genesys

Having worked in both Avaya Interaction Center (AIC) and Genesys, I would like to compare them. Please note that these… Continue reading »

Avaya Contact Center Express (CCE)

Avaya Contact Center Express is a Microsoft Windows-based software suite that enables companies to turn one-dimension call centers into multi-media… Continue reading »

Why I started this blog?

My search to resources in contact center technologies (Avaya, Genesys, Cisco) lead to creating a site. In this site, I… Continue reading »