Blog Archives for category ICON

Link ‘ConnID’ with Interaction Id in Infomart

In Genesys environment, most of us are still used to track call information using Connection Id (ConnID). However, Genesys Infomart… Continue reading »

Know which process locked a file

Due to ICON issue, I need to unlock .pq file and want to ensure that it is not locked by… Continue reading »

Important Icon Alarms

I listed important ICON alarms below to be configured in every environment to reduce data loss for reporting application Detect… Continue reading »

ICON Stopped writing to IDB

In our environment, ICON stopped writing interaction data to database and noticed following error in interaction server logs Std 25024… Continue reading »

Synchronize Configuration DB for ICON Datasource