Blog Archives for category OCS
Agent Callback Error: Agent moved to another campaign
What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the… Continue reading »
Agent Callback Error: Agent moved to another campaign
What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the… Continue reading »
Tuning Call Progress Analysis (CPA) templates for Dialogic® JCT, DM3 and Host Media Processing (HMP)-based boards
Reference: http://www.dialogic.com/support/helpweb/dxall/tn924.aspx Summary: This technote provides instructions for modifying the Positive Answering Machine Detection (PAMD) and Positive Voice Detection (PVD)… Continue reading »
OCS Call Result – Enumeration Values
Call Result Enumeration Description Abandoned 21 Agent CallBack Error 47 All Trunks Busy 10 Answer 33 Answering Machine Detected 9… Continue reading »
Attaching Record information to OCS Record History logging
Record History logging provides you with additional reporting options for calling lists. This logging process does not use database access… Continue reading »
Values of GSW_STAT_EVENT in log file
Last week, customer reported an issue ‘Campaign Callback rescheduled call details are missing’ in the canned reports. After few hours… Continue reading »
Values of GSW_STAT_EVENT in log file
Last week, customer reported an issue ‘Campaign Callback rescheduled call details are missing’ in the canned reports. After few hours… Continue reading »