Blog Archives for category Reporting

CCPulse – Contrasting Color Functionality

CCPulse – Contrasting Color One of our blog subscriber Ted Lizotte asked this question We have a window that used… Continue reading »

Genesys CCPulse – TotalTime vs TotalAdjustedTime

Have you ever seen 15 minute interval report in CCPulse or Datamart contains more than 900 seconds like below ?… Continue reading »

Genesys CCPulse – access skill details securely

In my post about Genesys CCPulse’s powerful and least used feature, I showed example of using JScript  language to retrieve… Continue reading »

CCPulse – Very powerful but less popular feature

Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion,… Continue reading »

Virtual Queues and Clear Target Option

In this post, we will see what clear target option is and how it impacts call routing and reporting. What… Continue reading »

How Virtual Queue works?

What is Virtual Queue? Virtual Queue is a logical queue where an interaction is queued if the target is not… Continue reading »

CCpulse Thresholds and Actions – A simple workaround.

CCPulse is not as boring as CCplus you know? (Now C++ guys plz dont curse me 🙁 ) Its worth… Continue reading »

CCPulse options in menu greyed out (disabled)?

When you try to access the options like threshold wizard, action wizard template wizard etc.. on CCPlulse menu bar, it… Continue reading »

CCPulse options in menu greyed out (disabled)?

When you try to access the options like threshold wizard, action wizard template wizard etc.. on CCPlulse menu bar, it… Continue reading »