Blog Archives for category Routing

transition time: Configuration Parameter for Routing

“transition_time” is the important configuration parameter for Genesys routing solution. It defines the minimum time URS waits between routing the… Continue reading »

Cost based routing : New offering

Cost based routing.. Good concept !! If implemented correctly, it can be boom for many call centers / organizations.  What… Continue reading »

Cost based routing : New offering

Cost based routing.. Good concept !! If implemented correctly, it can be boom for many call centers / organizations.  What… Continue reading »

verification_time : configuration parameter

“verification_time” specifies the amount of time that must elapse to consider the agent as available in Genesys to receive interactions… Continue reading »

verification_time : configuration parameter

“verification_time” specifies the amount of time that must elapse to consider the agent as available in Genesys to receive interactions… Continue reading »

About “transition_time”: Configuration Parameter

Minimum time URS will wait before using the same target.  It is recommended to have 3 seconds or higher to… Continue reading »