Blog Archives for category Tips

Genesys Interaction Workspace – Enable debug log

How to enable logging in interaction workspace? In Genesys interaction workspace, logging is disabled by default for security purpose. You… Continue reading »

Genesys URS report_targets : Why is it useful but should not use it?

In some cases, we want to understand the routing decision by URS, especially if an interaction is queued for multiple… Continue reading »

Exporting a Genesys Routing Strategy

Export Genesys Routing Strategy as Package In the Strategies List, select the name of the strategy that you want to… Continue reading »

Exporting a Genesys Routing Strategy

Export Genesys Routing Strategy as Package In the Strategies List, select the name of the strategy that you want to… Continue reading »

How to disable trackpad on bootcamp?

Recently, I installed windows 10 using bootcamp on Mac pro and want to disable trackpad. In this post, I will… Continue reading »

Genesys Administrator Extension (GAX) – Change Date Format

In past few week, I received multiple requests to change date format in Genesys Administrator Extension (GAX). What is GAX? Genesys… Continue reading »

Handling the leap second

Leap Second – What is it? From wiki A leap second is a one-second adjustment that is occasionally applied to… Continue reading »

Genesys – Customize log events

Do you know that log events can be customized from version 7.6 in Genesys? Wait, what is this ‘log event customization’?… Continue reading »

WMI ‘Access Denied ‘ on remote computer

In my current project, I would like to monitor windows 2008 servers remotely and planned to use WMI. While my… Continue reading »

Link ‘ConnID’ with Interaction Id in Infomart

In Genesys environment, most of us are still used to track call information using Connection Id (ConnID). However, Genesys Infomart… Continue reading »