Deployment Sequence for Genesys Inbound Voice Solution
I received emails requesting for Genesys deployment sequence for inbound voice solution. As informed to you earlier by email, please find the deployment sequence as below
I prefer manual installation of the components and you may use the wizard to install components from Management layer onwards.
1. Configuration Layer
- DB Server (providing access to the Configuration Database)
- Create & Initialize Configuration Database with appropriate access
- Configuration Server
- Encrypt password in configuration file using command line argument as
“confserv -p
- Configuration Manager
- Configuration Server Proxy (optional)
- Configuration Import Wizard (optional)
- Configure Host in Configuration Manager
2. Management Layer
- Log DB Server (providing access to the Centralized Log Database)
- LogDAP
- Message Server
- Create and Initialize Centralized Log Database
- Local Control Agent
- Solution Control Server (SCS)
- Solution Control Interface (SCI)
To view logs in SCI, you need to set “db_storage” option in Message server to “true”
Please Install “FlexLM License Manager” before the Media Layer implementation.
3. Media Layer
- T-Server
4. Services Layer
- DB Server
- Routing Stat Server
- Routing Message Server
- URS
- IRD (GUI Application to create, load and monitor strategies)
- Reporting Stat Server
- CCPulse+ (GUI Application to view real time reports)
I haven’t included historical reporting here, as I feel most of the customers will be migrating for Call Concentrator (CCon) or Interaction Concentrator (ICON)