Genesys

Here is the top posts related to Genesys solution…:-)

General

How Virtual Queue works? – What is Virtual Queue? Virtual Queue is a logical queue where an interaction is queued if the target is not… Continue reading »
Virtual Queues and Clear Target Option – In this post, we will see what clear target option is and how it impacts call routing and reporting. What… Continue reading »
Configure third party applications to monitor in Genesys – You can monitor ‘third party applications’ like Tomcat in Genesys Management Framework. You need to configure new application object using… Continue reading »
Deleting logs from Log database – As we all know, Genesys applications can be configured to store log records in database. Unfortunately, there is no automatic… Continue reading »
Delete logs – exclude audit level logs – Some time back, I wrote blog to delete log records older than 15 days from Genesys log database (here) From… Continue reading »

Debugging VoiceXML applications using Composer – Do you know that you can debug voicexml applications using Genesys composer? Composer debugger is integrated with GVP to make… Continue reading »
Configure default IVR profile – It is best practice to configure default IVR profile in GVP environment, in case, if your regular DN-Profile mapping… Continue reading »
Enable longer call recordings in GVP – To enable longer call recordings in GVP, you need to change the configuration value in GVP and procedure is as… Continue reading »

Genesys CCPulse – How to show when agent logged in? – Few months ago, I wrote an post about Genesys CCPulse powerful feature (Read here) and explained how JScript language can… Continue reading
CCPulse – Very powerful but less popular feature – Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion,… Continue reading »
Genesys CCPulse – How to send email notification? – Create threshold using Genesys CCPulse threshold wizard Download ‘vbSendEmail.dll’ from http://www.freevbcode.com/ShowCode.Asp?ID=109 and copy it in CCPulse+ folder (typically, ‘GCTI\CCPulse+’) Using… Continue reading »
Agent Dashboard – CCPulse Lite !! – In my previous project, customer would like to have thin client application – minimized version of CCPulse – for agents… Continue reading »
CCPulse Thresholds and Action

Genesys Infomart Reporting – Get ConnID from GIM database – Recently, I answered question about ‘Conn Id in Infomart?’ in SGGU(www.sggu.com) forum and referred to the link ‘Link ConnId In Infomart’. …Continue reading »
Link ‘ConnID’ with Interaction Id in Infomart – In Genesys environment, most of us are still used to track call information using Connection Id (ConnID). However, Genesys Infomart… Continue reading »
Important Icon Alarms – Important ICON alarms below to be configured in every environment to reduce data loss for reporting application Detect… Continue reading »
ICON Stopped writing to IDB – In our environment, ICON stopped writing interaction data to database and noticed following error in interaction server logs Std 25024… Continue reading »
Synchronize Configuration DB for ICON Datasource – This is interesting and saved hours for me. During migration or upgrade of ICON components, as ICON application is… Continue reading