Lakshmikanth Balasundaram

Ever wondered how to remove multiple selected items from list box in VB6? Trick here is loop through listbox in REVERSE. Here is the sample and enjoy 🙂 Dim intCount As Integer For intCount = (lstSample.ListCount -1 1) To 0 Step -1 > If lstSample.Selected(intCount) Then > lstSample.RemoveItem

What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer.. Tested and found that OCS fails with Agent Callback error in this scenario 🙁 What can we do now? Fortunately, got workaround solution using treatments.. * Configured treatment for Agent Callback

What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer.. Tested and found that OCS fails with Agent Callback error in this scenario 🙁 What can we do now? Fortunately, got workaround solution using treatments.. * Configured treatment for Agent Callback

Reference: http://www.dialogic.com/support/helpweb/dxall/iw1365.aspx Issue overview: The AutoCPA [http://www.dialogic.com/support/dld.aspx?id=iw1365] tool allows the testing and tuning of various call progress parameters outside of a production environment by using a set of recordings that represent a real site.

Reference: http://www.dialogic.com/support/helpweb/dxall/tn924.aspx Summary: This technote provides instructions for modifying the Positive Answering Machine Detection (PAMD) and Positive Voice Detection (PVD) qualification template parameters on Dialogic® Springware, DM3 and Host Media Processing (HMP)-based boards in seeking higher successful PAMD and PVD rates.

Multi-channel Routing sends incoming contacts to unique queues for each channel. For example, there is a separate queue for phone contacts, a queue for e-mail contacts, and a queue for chat or web contacts. Problem: With this approach the contact center agents & supervisors still need to investigate and manage

When I was preparing design document using templates, I found that having line number was useful, especially for review. Struggled a bit to set this using Office 2007, used Microsoft help to get these details…:-) 1. On the Page Layout tab, in the Page Setup group, click Line Numbers.

The Primary/Backup Config Server configuration is absolutely transparent for all client applications. When a client connects to Primary Config Server, it requests information if there is a Backup instance configured. If there is, the client (here IVR Driver) gets all necessary attributes, like Host and Port. When the Primary

VB6 Snippet to delete old log files Private Sub deleteOldFiles() Dim sFileName As String Dim sFileSplit() As String Dim sFileSpec As String Dim sDir As String Dim iCount As Integer Dim iCtr As Integer Dim dCompDate As Date Dim dFileDate As Date On Error GoTo errHandler sFileSpec = App.Path &

Function to write log file using Visual Basic 6 Private Sub writeLog(strMessage As String) Dim hFile As Long Dim sFolder As String Dim sFile As String Dim sDestination As String Dim sLog As String On Error GoTo errHandler hFile = FreeFile() sFolder = App.Path & “\logs” sFile = sFolder & “\Softphone.

To load strategies in extension, you need to configure strategy details manually for DN. Let URS_01 is our UR Server, 5001 is our DN and we would like to run our strategy ‘Sample’ on ‘ringing’ event. Here are the details for the same * Open DN 5001 and go to

Select VQ in target block with timeout of 0 and a dummy place selected for routing. Will get a peg on the VQ and the call will go out of the red port.

Regarding our conversation on monitoring and tracking your environment for voice mail calls, the most common approach is to place a virtual queue in front of VM target in strategy. When the interaction passes through the virtual queue to the VM DN, the event which takes place is EventDiverted. EventDiverted

To enable longer call recordings in GVP, you need to change the configuration value in GVP and procedure is as follows: 1. Open IIS. 2. Right-click the server, and then select Properties. 3. Select the Enable Direct Metabase Edit check box, and then click OK. 4. Open the MetaBase.xml

During my current implementation, I faced issues in installing Hyperion with SQL Server 2005. Finally, figured out solution to install Hyperion with SQL Server 2005 In order to install Hyperion Repository on SQL Server 2005 Hyperion 8.5. (SP3) installer should be used as it contains updated MS SQL JDBC

You can’t control Java applications directly using windows. However, you can use JAB (Java Accessibility Bridge) provided by Sun Microsystems to inspect Java application. You can download tools from Sun Website. Click the link below http://java.sun.com/javase/technologies/accessibility/docs/jaccess-1.2/doc/examples.html Thin

You can’t control Java applications directly using windows. However, you can use JAB (Java Accessibility Bridge) provided by Sun Microsystems to inspect Java application. You can download tools from Sun Website. Click the link below http://java.sun.com/javase/technologies/accessibility/docs/jaccess-1.2/doc/examples.html Thin

Typical question from customer for any Genesys upgrade. From release 7.6.001.11, GAD Supports Internet Explorer 7. * Microsoft Internet Explorer 7 is now supported. (ER#s 138027636, 149666751) Source: GAD 7.6 Release note from Genesys

Whenever I raise SR with Genesys, they request for DB Version (exact version) to troubleshoot the problem. Here, I listed one easy way to find SQL Server 2005 version 🙂 To determine which version of Microsoft SQL Server 2005 is running, connect to SQL Server 2005 by using SQL Server Management

Whenever I raise SR with Genesys, they request for DB Version (exact version) to troubleshoot the problem. Here, I listed one easy way to find SQL Server 2005 version 🙂 To determine which version of Microsoft SQL Server 2005 is running, connect to SQL Server 2005 by using SQL Server Management

When you try to access the options like threshold wizard, action wizard template wizard etc.. on CCPlulse menu bar, it may be disabled or greyed out. How to fix this? This is due to lack of permission. To fix this, goto the person’s properties in CME which you use

CCPulse is not as boring as CCplus you know? (Now C++ guys plz dont curse me 🙁 ) Its worth playing around… We will look at a small example which uses thresholds and actions.. The requirement is: CCPulse has a view which shows State of the agent. When agent in on state

Option on_route_error defines what to do when an attempt to route a call resulted in an error, which is thrown by the Tserver to URS. If you are used to logs, you will find the EventError after RequestRouteCall. Possible choices include: default – Route the call to default destination

Is your customer worried about increasing number of abandoned calls? No worry.. 🙂 You can handle the abandoned calls very well in Genesys. All you need to do is pay me some 100,000 £ (lol).. To handle abandoned calls you have to first create a strategy that would have the business