In my current project, I am working on integrating Genesys G+ Adapter with Aspect eWFM (Workforce Management solution). We completed internal testing and wrote blog about configuring alarms for GPlus Adapter here ( how-to-configure-alarm-conditions-for-gplus-adapter? [http://lakshmikanth.azurewebsites.net/how-to-configure-alarm-conditions-for-gplus-adapter/] ) To verify configuration and successful integration, I realized that I need to