Blog Archives for tag How to

Genesys URS report_targets : Why is it useful but should not use it?

In some cases, we want to understand the routing decision by URS, especially if an interaction is queued for multiple… Continue reading »

How do I change my own password in Windows 2012 RDP session?

We recently migrated our servers to Windows 2012 and it doesn’t have windows security option to change your password (like… Continue reading »

Simple SFTP Server Tool for testing and development

Here is the simple SFTP Server for lab testing purpose. It is light-weight, simple and easy to use. Like all… Continue reading »

Genesys : How EWT – Estimate Wait Time is calculated?

As we all know, agent can handle calls from multiple queues in Genesys and is tricky to find EWT (Estimate… Continue reading »

Genesys : How EWT – Estimate Wait Time is calculated?

As we all know, agent can handle calls from multiple queues in Genesys and is tricky to find EWT (Estimate… Continue reading »

How to disable trackpad on bootcamp?

Recently, I installed windows 10 using bootcamp on Mac pro and want to disable trackpad. In this post, I will… Continue reading »

Genesys Workspace Desktop – Custom Screen Pop

In Jan 2015, I attended Genesys Customer Experience demo center in Frimley, UK and was really impressed with new setup… Continue reading »

Genesys CCPulse – How to show when agent logged in?

Few months ago, I wrote an post about Genesys CCPulse powerful feature (Read here) and explained how JScript language can… Continue reading »

Genesys GPlus – How to configure alarm conditions for GPlus Adapter?

GPlus Adapter for Aspect eWFM supports alarm codes for major errors, so that it can be monitored on SCI or… Continue reading »

Debugging VoiceXML applications using Composer

Do you know that you can debug voicexml applications using Genesys composer? Composer debugger is integrated with GVP to make… Continue reading »