Tips - Lakshmikanth Balasundaram

Lakshmikanth Balasundaram

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Tips

A collection of 12 posts

Genesys URS report_targets : Why is it useful but should not use it?

In some cases, we want to understand the routing decision by URS, especially if an interaction is queued for multiple targets like agent groups. In this post, you will learn about ‘report_targets’ option, how it works and recommended way to use it in production environment. From version 7.x

How do I change my own password in Windows 2012 RDP session?

We recently migrated our servers to Windows 2012 and it doesn’t have windows security option to change your password (like in Windows 2008). In this post, I will explain two options to change password in Windows 2012 on RDP session Option 1 : Change password in Remote Desktop Session (RDP)

Exporting a Genesys Routing Strategy

Export Genesys Routing Strategy as Package -------------------------------------------------------------------------------- * In the Strategies List, select the name of the strategy that you want to export. * Select Export To File from the File menu or press CTRL+E. * The Export of strategy <strategy name> dialog box opens. * Navigate to the folder in

VMware Workstation shows network cable unplugged

Yesterday, I updated Windows 10 and came across ‘VMware workstation and Hyper-V are not compatible’ issue. I had this issue previously and fixed it (Read: http://www.lakshmikanth.com/vmware-workstation-and-hyper-v-are-not-compatible/ [https://www.lakshmikanth.com/vmware-workstation-and-hyper-v-are-not-compatible/] for details). Second issue is that all of my virtual machines were showing ‘Network Cable

Genesys GPlus - How to configure alarm conditions for GPlus Adapter?

GPlus Adapter for Aspect eWFM supports alarm codes for major errors, so that it can be monitored on SCI or Genesys Administrator. For this feature to work correctly, alarm codes must match up with log event id defined in the alarm condition. In my environment, I configured GPlus Adapter to

Debugging VoiceXML applications using Composer

Do you know that you can debug voicexml applications using Genesys composer? Composer debugger is integrated with GVP to make test calls, trace calls and debug applications. Setup your debug session -------------------------------------------------------------------------------- First you need to setup GVP debugger and then launch configuration. Please follow the steps below to setup

CCPulse - Very powerful but less popular feature

Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion, this is very powerful feature in CCPulse, allowing to customise basic statistics, integrate with external applications/databases and thus, allowing you to build your own performance management solution. Instead of

Virtual Queues and Clear Target Option

In this post, we will see what clear target option is and how it impacts call routing and reporting. What is Clear target? Clear target sets whether the targets are retained after the interaction moves on through the strategy and encounters other selection objects. If ‘Clear Target’ is not selected,

How Virtual Queue works?

What is Virtual Queue? -------------------------------------------------------------------------------- Virtual Queue is a logical queue where an interaction is queued if the target is not available. Virtual queues can be associated with any target type like agent, agent groups, place and place groups and commonly used for reporting purpose. Events on virtual queues are

Batch file to delete files older than X days

Quite often, we have an requirement to delete old log files and used powershell scripting in my previous project. With this customer, they are still with Windows 2003 and have to use batch file to achieve the same. FORFILES /p "E:\logs" /s /m *.* /d -3 /c "

Public Key Authentication–What it is and how to use it?

What it Public Key Authentication? Public Key Authentication (PKA) is more secure way to authenticate to a server than using passwords. Using username/password authentication method, you prove your identity using password but if the server is hacked, an attacker can learn your password. Public Key Authentication solves this problem.

Purge log records–excluding audit level logging

Some time back, I wrote blog to delete log records older than 15 days from Genesys log database (here [http://ccxps.blogspot.co.uk/2013/01/deleting-log-records-from-log-database.html] ) From our support team, we had request to delete log records older than 15 days but want to retain audit level logging